Project: Training of a client in the transport sector
In this case the client was a multinational transport and geolocation company, which has integrated the financial modules Oracle EBS R12 to improve its economic and financial management. Due to the complexity of the system and the involving processes, the company contacted AcevedoApps to train their future system users. We are experts in Oracle EBS and one of our aims is to do the utmost in the use of the app.
The goal in this case was to give the users the necessary tools in order to, once the system had been integrated, use it with fluency and confidence, minimizing any possible obstacles. The solution from AcevedoApps consisted of 6 hours training for several days. The training project included a brief theoretical part and a practical training. In which each users could operate with their own computer entering a testing instance that simulated a real one, by doing some practical exercises.
The sessions and exercises were personalized according to the role of the users. It is not the same to learn how to create bank entries than how to register fixed assets. Even the users were different.
The added value that we offer is the continuous support and confidence with our clients. We are always there, listening to their needs and adapting solutions.